Frequently Asked Questions
Find answers to our most common questions about shipping, returns, BB Cream shade matching, skincare suitability, payments and more.
All Marigold orders are prepared and shipped from Australia. We deliver Australia-wide and also offer international shipping upon request. Simply email us before placing an international order and we’ll tailor the shipping rate so you never overpay.
Standard delivery within Australia takes approximately 2–5 business days. Shipping times may vary slightly during peak periods or public holidays.
We do not currently offer express shipping.
Yes — we ship internationally. To ensure the most accurate and cost-effective rate, please email us before placing your order and we’ll prepare a personalised shipping quote.
Once your order ships, you’ll receive a confirmation email with your tracking number and link. Check your junk folder if you can’t locate it, or contact us and we’ll resend it.
We accept returns within 30 days of delivery as long as items are unopened, unused and in original condition.
Due to hygiene standards, we cannot accept returns on opened skincare unless there is a proven product fault.
Many Marigold formulas are suitable for sensitive skin, however every skin type is unique. We always recommend reviewing the ingredients and performing a patch test before applying any new product to your face.
Many of our products are vegan-friendly. Please refer to each product page for a full ingredient list to confirm suitability for your lifestyle.
Most of our formulas are gentle and suitable, but we always recommend reviewing ingredients with your healthcare provider as every pregnancy is different.
Yes — we offer minis and samples within selected bundles and gift sets. Keep an eye on our store and socials for seasonal launches.
Use our online BB Cream Shade Finder for a personalised match based on your skin tone and undertone.
If you're between two shades, choose the one that best matches your neck and chest, or blend two neighbouring shades for a seamless finish.
The best place to purchase authentic Marigold products is directly from our official website. For stockist or wholesale enquiries, please contact us directly.
We accept Visa, Mastercard, American Express, PayPal, Afterpay and Shop Pay — giving you flexibility and secure checkout options.
Our team is here to help. Email us at info@marigoldskincare.com.au for support with orders, product questions or general enquiries.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@marigoldskincare.com.au